Frequently Asked Questions
Discover everything you need to know about the world of Ludovic de Saint Sernin.
Where does Ludovic de Saint Sernin ship from?
All orders are processed and shipped directly from our warehouse in Paris, France, ensuring the highest standards of quality control.
What is your return policy for international orders?
We offer a 14-day return window from the date of delivery. Items must be in their original condition, unworn, and with all designer tags still attached.
How do I determine my size in LdSS garments?
Our collections often feature genderless silhouettes. We provide a detailed size guide on each product page with specific measurements to help you find your perfect fit.
Are your materials sustainably sourced?
We are committed to artisanal craftsmanship. Many of our pieces, including our signature eyelet briefs and knitwear, are handmade in France using responsibly sourced luxury fabrics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
As we strive for rapid dispatch, orders can only be modified or cancelled within one hour of placement. Please contact our concierge team immediately for assistance.